To be able to connect to our environment. The firewall in your network environment need to have port 4051, 4055 and 4077 and port 3389 open for TCP and UDP connections. Should these ports not be open. You will most likely receive an error message saying that remote desktop can't connect to the remote computer.
The help manual for SANTE Academy users "Accessing SANTE Academy" have also been updated with these requirements.